FAQs

Where is No Chill Dog Mom based in?

We are based in the sunny island of Singapore.

 

Which currency are the prices listed in?

All prices and fees on the site are reflected in Singapore Dollars (SGD) by default. 

 

Do you ship worldwide?

Yes we do! We offer both non-trackable and trackable international shipping. 

 

When will my order ship? 

For all questions about shipping, please refer to our Shipping & Delivery page for more information.

 

How can I return or exchange a product?

For all questions about returns or exchanges, please refer to our Returns & Exchange page for more information.

 

I didn't receive an order confirmation or shipping confirmation.

All orders when placed and fulfilled have an e-mail that is automatically sent to your e-mail address that you checked out with. Please check all your inboxes, including your "promotions" tab (if you're using gmail) and spam mail. If you are still unable to locate it, please e-mail us at nochilldogmom@gmail.com with your order number and email address. 

 

Can I add or change an item after I placed my order?

We are happy to do that only if your order has not been processed. Please email us at nochilldogmom@gmail.com so that we may further assist you.

 

I want to cancel my order.

We are so sorry to hear that you want to cancel your order, and would be happy to help you with that. However, please note that we can only cancel orders that have not been processed or fulfilled. Please email us at nochilldogmom@gmail.com so that we may further assist. 

 

My dog chewed on the products, can I exchange it for a new one?

Unfortunately, we are unable to exchange your products for you. 

 

For all other inquiries, please email us at nochilldogmom@gmail.com and we are more than happy to help